Shipping policy

SIENLUX Shipping Policy

OVERVIEW

At SIENLUX, we are dedicated to delivering your premium tech gear and smart accessories to you as quickly and securely as possible. Every order is handled with maximum care and precision.

1. ORDER PROCESSING TIME

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification email with a tracking code once your order has officially shipped.

  • Please note that order processing times may experience slight delays during high-volume sales events or seasonal product launches.

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout:

  • Standard Express Shipping: 3 to 7 business days.

  • Free Shipping: Available on eligible orders during special store promotions (applied automatically at checkout).

Note: Delivery times are estimates provided by shipping carriers and are not strictly guaranteed.

3. ORDER TRACKING

Once your package is handed over to the courier service, you will receive a shipping confirmation email containing a Tracking Number. You can track your package directly using the provided link or by visiting our Track Your Order page on our store.

Please allow up to 24–48 hours for tracking information to update on the carrier’s tracking portal.

4. INCORRECT ADDRESS / UNDELIVERABLE PACKAGES

It is the customer's responsibility to ensure that the provided shipping address is accurate and complete at the time of checkout. SIENLUX is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

If a package is returned to us due to an incorrect address, you may be responsible for re-shipping fees.

5. DAMAGED OR LOST PACKAGES

If your order arrives damaged or is lost in transit:

  1. Please inspect your package upon arrival.

  2. Contact our support team immediately within 48 hours of delivery at muzamilyousaf957595@gmail.com.

  3. Include your Order Number and clear photo/video proof of the damaged box or item.